FAQs

Secondlife Ltd is registered in the UK, and our operational distribution network operates exclusively inside the UK. We do not offer delivery, distribution, or logistical fulfilment services to any corporate addresses outside of the UK borders.

Clients can completely cancel a pending order without penalty up until the specific point when the items leave our warehouse facility. Once physical dispatch is complete, transit cannot be interrupted or cancelled by our team.

We do not collect digital credit transactions or advance payments online. Instead, our enterprise operates strictly under Cash on Delivery protocols, with our couriers collecting the complete invoice valuation upon physical delivery to your premises.

If items arrive damaged or incorrect, notify us immediately via email. We will coordinate a complimentary courier collection from your premises at no additional expense to your business to safely retrieve the affected wholesale items.

We provide a 30-day return policy for qualifying discrepancies, which begins precisely on the day your shipment arrives. Once returned, our technical assessment team takes a maximum of 24 hours to inspect the items.

If replacements are unavailable, we authorize a complete refund. Since we operate via Cash on Delivery, our team will email you to collect your bank details, initiating a transfer taking five to six business days.

We do not accept returns, exchanges, or refunds for change of mind, corporate restructuring, or buyer ordering errors. However, we do not impose restocking fees or administrative penalties for any authorized, damaged product returns.